By using Master’s Degree Expert’s services, you agree to these terms and conditions. These terms have been written with a strong commitment to plain English and to you understanding what terms apply and when. It is a condition of purchase that you have read the terms and conditions. If there is anything that you do not understand, please contact Dr Nicky Priaulx.
1. Introduction
1.1 About Our Services
The Master’s Degree Expert provides coaching, support and training direct to Master’s students to help them excel on Master’s programmes in the UK. Dr Nicky, the Master’s Degree Expert is a postgraduate specialist with extensive experience at top UK universities and uses her deep expertise to provide 1:1 coaching, masterclasses and courses exclusively for Master’s degree students. From time to time, Nicky helps students at undergraduate level or at PhD level, as well as students pursuing university programmes outside of the UK, but this is situation-dependent and is decided on a discretionary basis.
1.2 Acceptance of Terms
Use of Master’s Degree Expert’s services constitutes acceptance of these Terms and Conditions in their entirety.
1.3 Definitions
- “We/Us/Our”: Master’s Degree Expert, operated by Dr Nicolette Priaulx, located in Cardiff, UK
- “Website”: https://mastersdegree.expert and any subdomains
- “Services”: All paid products and services offered by Master’s Degree Expert
- “Masterclasses/Courses”: Pre-recorded educational content available for purchase
- “1:1 Coaching”: Personalised coaching sessions with Dr Nicky Priaulx
- “Client”: Individuals who purchase our services
- “Account”: Your personal information and credentials used to access our services
- “Content”: All educational materials provided through our services
2. Courses
2.1 Delivery Format
All our courses are free, and are delivered online using YouTube as the main platform.
2.2 Students’ Responsibilities
The nature of the guidance and tips offered in the Master’s Degree Expert’s courses tend to speak to general issues around writing technique, mindset, organisational skills and smart working practices; areas that are often not the subject of guidance on most Master’s programmes. While this minimises the potential for Dr Nicky’s advice conflicting with advice given by a student’s own tutor/department/programme, where there is a difference in approach, students must defer to the advice they have been given by their tutors/department/programme leaders. It is also the responsibility of students to check the rules and policies that apply to their Master’s level work (for example, by reading the programme handbook, module handbooks, and attending induction events and workshops on postgraduate study skills) at their own institution.
3. 1:1 Coaching
3.1 Booking & Payment
- All 1:1 coaching sessions require advance payment in full
- A no-obligation 20-minute consultation is available to discuss your needs before purchase
- Sessions are scheduled at mutually convenient times
- Coaching sessions typically focus on improving academic writing skills, study strategies, dissertation planning, and general Master’s-level academic performance
3.2 Session Format
- Each coaching session lasts one hour
- Sessions are conducted online via Microsoft Teams
- Time not used during a session cannot be carried over to future sessions, other than in unusual/exceptional circumstances (e.g., where owing to a technical issue the session is cut unusually short)
3.3 Cancellation and Refund Policy
- You must provide at least 48 hours’ notice to reschedule a session
- A 10% non-refundable deposit applies to all coaching sessions and packages
- Where less than 48 hours’ notice has been provided before cancelling a coaching session, that coaching session is forfeited and treated as used and therefore, non-refundable
- Coaching sessions are valid for 365 days from purchase
3.4 References and Letters of Recommendation
We can provide one reference or letter of recommendation (1-2 pages) if you have completed at least five hours of 1:1 coaching and submitted written work for assessment. This reference will be provided directly to the client (and not to prospective employers or organisations).
4. Intellectual Property
4.1 Ownership
All content provided by Master’s Degree Expert is our property and protected by UK and international copyright laws.
4.2 Permitted Use
You may not distribute, modify, transmit, reuse, download, repost, copy, or use our content for commercial purposes without our express written consent.
5. Confidentiality and Privacy
5.1 Your Information
We will not disclose your personal information to third parties without your express consent, unless mandated by law or if it’s necessary to resolve a dispute regarding a charge to their bank account, PayPal or Stripe account, credit or debit card.
5.2 Communication
By purchasing our services, you consent to receive communications from us until you unsubscribe.
5.3 Privacy Policy
Our Privacy policy governs the collection and use of your personal data and is available on our website.
5.4 Account Security
You are responsible for maintaining the security and confidentiality of your account credentials. Any activity that occurs under your account is your responsibility. You agree to notify us immediately of any unauthorised access or use of your account.
6. Ethics and Integrity
6.1 Academic Integrity
Dr Nicky’s coaching is aimed at helping students improve their performance at Master’s degree level as rapidly as possible. She does not seek to create long-term coaching relationships (instead, she wants to get students on their own two feet as fast as possible). She does not offer ‘writing services’ and will not engage in practices that could be construed as enabling academic misconduct.
6.2 Non-Binding Guidance
Dr Nicky’s coaching and guidance is offered in a non-binding capacity. It is your responsibility to verify and comply with your university’s regulations and guidelines.
7. Limitation of Liability
7.1 No Guarantees
While aimed at helping you achieve your full potential, we make no guarantees regarding your marks or results.
7.2 Technical Issues
We accept no responsibility for technical difficulties experienced on your end. If we encounter technical issues that prevent service delivery, we will reschedule or provide alternatives.
7.3 General Limitation
To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services.
8. General Provisions
8.1 Governing Law
These terms and conditions, and any disputes arising out of or in connection with its subject matter, are governed by and construed in accordance with the laws of the United Kingdom.
8.2 Modifications
We reserve the right to modify these terms at any time. Changes will be posted on our website.
8.3 Technical Requirements
To access our services, you will need:
- A stable internet connection
- A modern web browser (Chrome, Firefox, Safari, or Edge)
- Microsoft Teams application (for coaching sessions)
- Audio and video capabilities for online coaching
8.4 Payment Methods
For courses and masterclass products, we accept payment through our website via secure payment processing (these transactions are processed through secure and trusted third-party payment processors). For coaching products, clients will be sent an invoice to be satisfied by bank transfer.
8.5 Force Majeure
Neither party shall be liable for any failure to perform its obligations where such failure is a result of circumstances beyond reasonable control, including but not limited to acts of nature, severe illness, government actions, power failures, internet service provider failures, or other disruptions outside of our control.
8.6 Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve any issues through direct negotiation. If this proves unsuccessful, both parties agree to engage in mediation before pursuing other legal remedies.
8.7 Contact
For questions regarding these terms, please contact: Dr Nicky Priaulx at nicky@mastersdegree.expert
Terms and Conditions Last Updated
These terms and conditions were last updated on 30/10/2025.